Policy and Warranty

House Letter Signs Ltd. Warranty is available where the House Letter Signs Ltd. brand is specified and installed accordance with supplied specifications and standards of good practice. House Letter Signs Ltd. guarantees in writing that its products will meet the design standards and criteria for 5 years from the date of installation.

 

Our Warranty offers the following:

Guaranteed 5 years.

Easily accessible customer service.

Commercial grade materials designed to be resistant to extreme Canadian weather: ½” PVC (Polyvinyl Chloride) and ¼” Alupanel (Aluminum Composite Panel).

Any manufacturing error in the event of subpar machine output.

Installation fault as a result of poor workmanship.

 

Customer’s Responsibility:

Product, size, material finish, installation quality and positioning has been accounted for on the day of installation. This will be deemed to be a sufficient period of time for lodging of any complaint.

Provide correct measurements as requested in order to ensure proper sizing of product. 

Only claimable by original purchaser of House Letter Sign's Ltd. products.

 

The Warranty excludes the following:

Damage caused by negligence such as recreational sports, powerwashing, contractors or a direct cause by the customer.

Day to day wear and tear, which includes scratches, contaminates and any external factors.

Natural disasters where the manufacturer could not warranty the product.

House Letter Signs Ltd will replace defective product, however we will not be responsible for consequential damages that may be claimed as a result.