House Letter Signs Ltd. Warranty is available where the House Letter Signs Ltd. brand is specified and installed in accordance with supplied specifications and standards of good practice. House Letter Signs Ltd. guarantees in writing that its products will meet the design standards and criteria for 5 years from the date of installation.

Our Warranty offers the following:

House Letter Signs Ltd. warrants our installed products against defects in material and workmanship for a period of five (5) years from the date of installation. Any manufacturing error in the event of subpar machine output or installation fault are deemed as a result of poor workmanship.

If a photo of the defective product is received by House Letter Signs Ltd. within the Warranty Period, as its option, House Letter Signs Ltd. will replace the product without additional charges.

Exclusions and Limitations
House Letter Signs Ltd.’s warranty applies only to the products installed by House Letter Signs Ltd. This warranty does not apply to:

  • Any shipping or pick-up orders for self-installation
  • Modification of our products such as backlit installation, painting or powder coating
  • Damages caused by negligence such as recreational sports, power washing, contractors or a direct cause by the customer
  • Day to day wear and tear, which includes scratches, contaminates and any external factors
  • Natural disasters where the manufacturer could not warranty the product

House Letter Signs Ltd will replace defective products, however, we will not be responsible for consequential damages that may be claimed as a result.

Customer’s Responsibility:

It is the customer’s responsibility to:

  • Retain the invoices for their record and warranty claims
  • Provide correct measurements as requested in order to ensure proper sizing of the product
  • Account for product, size, material finish, installation quality and positioning on the day of installation. This will be deemed to be a sufficient period of time for lodging of any complaint.

Only claimable by original purchaser of House Letter Sign's Ltd. products.