Warranty

All sales are custom-made and are final sale, non-refundable and non-exchangeable.

House Letter Signs Ltd. Warranty is available where the House Letter Signs Ltd. brand is specified and installed in accordance with supplied specifications and standards of good practice. House Letter Signs Ltd. guarantees in writing that its non-backlit products will meet the design standards and criteria for five (5) years from the date of installation.

Our Warranty:

House Letter Signs Ltd. warrants our installed products against defects in material and workmanship for a period of five (5) years from the date of installation. Backlit and LED products are subject to manufacturing warranty of three (3) years. Any manufacturing error in the event of subpar machine output or installation fault are deemed as a result of poor workmanship.

Exclusions and Limitations
House Letter Signs Ltd.’s warranty applies only to the products installed by House Letter Signs Ltd. This warranty does not apply to:

  • Any shipping or pick-up orders for self-installation
  • Modification of our products such as self-attempted backlit installation, painting, or powder coating
  • Damages caused by negligence such as recreational sports, power washing, third party contractors, or a direct cause by the customer
  • Day to day wear and tear, which includes scratches, contaminants, and any external factors
  • Natural disasters where the manufacturer could not warranty the product

House Letter Signs Ltd will replace defective products, however, we will not be responsible for consequential damages that may be claimed as a result.

If within these criteria, House Letter Signs Ltd will provide a replacement address at no additional charge. All sales are custom-made and are final sale, non-refundable and non-exchangeable.

Customer’s Responsibility:

It is the customer’s responsibility to:

  • Retain the invoices for their record and warranty claims
  • Provide correct measurements as requested in order to ensure proper sizing of the product
  • Account for product, size, material finish, installation quality and positioning on the day of installation. This will be deemed to be a sufficient period of time for lodging of any complaint.
  • Refrain from tampering or modifying installed products. This includes but is not limited to the changing of LEDs, wiring, or the product itself. If any unauthorized changes are made to the product, the warranty will be voided.
  • Only claimable by original purchaser of House Letter Sign's Ltd. products.

Warranty Claim:

If a photo of the defective product is received by House Letter Signs Ltd. within the Warranty Period and the necessary criteria is met, House Letter Signs Ltd. will replace the product without additional charges. However, we will not be responsible for consequential damages that may be claimed as a result.